LOCAL CANCELLATIONS & DELAYS

IMPORTANT - Changes required on April 9th 2015

At 10:00 AM on April 9th, we will be upgrading to a new and improved log-in system. As a result, every customer will be asked to provide a new password for his/her online account at that time.

This change will simplify the process of creating a new account and provide a more consistent and reliable path for log-ins on both desktop and mobile devices. This will also unify the passwords between our online products and subscriber services websites.

What do I need to do?
Current THOnline Users
If you are an existing THOnline user, all you need to do is update your password. Details for this process can be seen in the video below...



Print Subscribers (using THOnline for the first time)
If you are a Telegraph Herald print subscriber, but have never used THOnline, then here are the steps to activating your free THOnline account...



Do I still get 2 online log-ins with my print subscription?
Every print subscriber will continue to receive THOnline access for free. However, you will only be able to create 1 username and password for each subscription instead of 2.

Which sections of your website are free?
Even though we do require a paid subscription for certain stories on our website, we do still have a lot of free content. All headlines in all sections of our site will still be visible. In addition, the first paragraphs of each article will be visible without a subscription as well. All content within our Breaking News, Public Safety Announcements, National News, National Sports, and our entire AccessDubuque.com classifieds sites will remain available for free.

I put a "Vacation Stop" on my print subscription, and now I cannot access the online website.
When a print subscription goes on "Vacation Stop", your online subscription is also put on hold. You do have some options to continue to get online access while the print subscription is on hold.

  1. Temporarily switch your subscription to an "Online Only" status while you are away.
    Your newspapers will not be delivered while you are away, but since an online subscription costs less than a print subscription, a credit will be applied to your account to extend your print subscription for the difference in amounts.
You can do these options by contacting our Circulation Department at 563-588-5620.


Not finding what you need?

Contact our circulation department for any issue that is not addressed here...

Call Us: 563-588-5620
Email Us: thcustomerservice@wcinet.com


Photo Gallery

Video Gallery

Email Alerts

Most
Recent

Most
Read

News in
your town

IOWA
Dubuque
Asbury
Dyersville
Bellevue
Clayton County
Delaware County
Dubuque County
Jackson County
ILLINOIS
East Dubuque
Galena
Jo Daviess County
WISCONSIN
Platteville
Lancaster
Crawford County
Grant County
Iowa County
Lafayette County
2 killed when semitrailers explode on I-94 in Wisconsin
EPA gives reprieve to coal plants
Authorities: Intoxicated woman crashes into mobile home near PDC
UPDATE: Documents: Intoxicated Dubuque man crashed vehicle into girlfriend, charged with attempted murder
10 years in federal prison for man who illegally possessed firearm in Dubuque
Jackson County community receives $500,000 grant
Self-help guru convicted in lurid sex-trafficking case
Wisconsin DNR board to vote on permanent catfish season framework
The Latest: 2 rockets land on oil company sites in Iraq
Flexsteel announces plan to 'right-size' footprint, sell off assets, though specifics unclear
Illinois motorcyclist's body found several days after apparent crash
Wisconsin justices to hand down lame-duck ruling
Board finds Iowa regents broke law by halting union negotiations
Authorities: Toddler seriously injured in accident in Grant County barn
Waterfowl event for youth set for Saturday in Peosta
Former Platteville mayor, county official dies at age 93
Officials searching Wisconsin River for child
New UW regents president to focus on internships, counseling
Officials break ground on $37 million hospital in Maquoketa
Celebrity nutritionist cooks up enthusiasm for healthy living in Platteville
Official: Illinois gambling growth could spell trouble for Dubuque casinos
Worthington not out of gas for good
Prosecutors: Federal gun charges filed against 32 recently, including 3 from Dubuque, 1 from Peosta
Maquoketa City Council discusses reducing size, raising pay
Principal named special education director for Dubuque Community Schools
Dubuque dentist faces restriction after reprimand from state board
Rural Safety Day teaches Grant County kids that hazards abound beyond the farm
Following fundraising campaign, Lancaster council approves most amenities for new pool
Police: Woman arrested for graffiti throughout Dubuque
Maquoketa Summer Concert Series kicks off Friday
Authorities: Woman dies following Iowa County crash
Local law enforcement reports
Prep softball: Beckman seniors look to go out with a bang
Ed-Co's Ethan Streicher fronts inaugural TH All-Area boys golf team
Tri-state chef: Myers owes a lot to his mom's spaghetti
Food: Nutty chickpeas, kalamata olives give salad a kick
Fete de la Musique celebrations planned in tri-states
TLP to host its Murder Mystery Dinner
Our opinion: Compliance vital regarding access to police videos
Optimism over trade sends U.S. stocks sharply higher
Local & area roundup: Chapman wins twice for Wahlert
Ask Amy: Older man teaches younger dog new tricks
Rubin: Campaign help from Russia? Trump says it’s no problem
YOUR HOROSCOPE: June 19
What's happening
Graduates: River Ridge High School (Patch Grove, Wis.)
Graduates: Prairie du Chien High School
Tonight's tv highlights
DRS. OZ AND ROIZEN: Say no to melanoma