LOCAL CANCELLATIONS & DELAYS

IMPORTANT - Changes required on April 9th 2015

At 10:00 AM on April 9th, we will be upgrading to a new and improved log-in system. As a result, every customer will be asked to provide a new password for his/her online account at that time.

This change will simplify the process of creating a new account and provide a more consistent and reliable path for log-ins on both desktop and mobile devices. This will also unify the passwords between our online products and subscriber services websites.

What do I need to do?
Current THOnline Users
If you are an existing THOnline user, all you need to do is update your password. Details for this process can be seen in the video below...



Print Subscribers (using THOnline for the first time)
If you are a Telegraph Herald print subscriber, but have never used THOnline, then here are the steps to activating your free THOnline account...



Do I still get 2 online log-ins with my print subscription?
Every print subscriber will continue to receive THOnline access for free. However, you will only be able to create 1 username and password for each subscription instead of 2.

Which sections of your website are free?
Even though we do require a paid subscription for certain stories on our website, we do still have a lot of free content. All headlines in all sections of our site will still be visible. In addition, the first paragraphs of each article will be visible without a subscription as well. All content within our Breaking News, Public Safety Announcements, National News, National Sports, and our entire AccessDubuque.com classifieds sites will remain available for free.

I put a "Vacation Stop" on my print subscription, and now I cannot access the online website.
When a print subscription goes on "Vacation Stop", your online subscription is also put on hold. You do have some options to continue to get online access while the print subscription is on hold.

  1. Temporarily switch your subscription to an "Online Only" status while you are away.
    Your newspapers will not be delivered while you are away, but since an online subscription costs less than a print subscription, a credit will be applied to your account to extend your print subscription for the difference in amounts.
You can do these options by contacting our Circulation Department at 563-588-5620.


Not finding what you need?

Contact our circulation department for any issue that is not addressed here...

Call Us: 563-588-5620
Email Us: thcustomerservice@wcinet.com


Photo Gallery

Video Gallery

Email Alerts

Most
Recent

Most
Read

News in
your town

IOWA
Dubuque
Asbury
Dyersville
Bellevue
Clayton County
Delaware County
Dubuque County
Jackson County
ILLINOIS
East Dubuque
Galena
Jo Daviess County
WISCONSIN
Platteville
Lancaster
Crawford County
Grant County
Iowa County
Lafayette County
Survey: Quarter of women at UW-Madison report previous sexual assaults
Woman accused of stabbing ex-boyfriend in Dubuque arrested in Illinois
GOP starts push to curb Wisconsin governor's veto powers
Chart-topping country star to return to Dubuque venue
DNR to stock Heritage Pond with trout Saturday
Exploded device discovered at Montana school, no injuries
U.S. Rep. Omar gets a primary challenger in organizer John Mason
Lions latest victims of NFL's flag football problem
Harley temporarily suspends electric motorcycle production
East Dubuque street to be closed Wednesday through Friday for paving
Former White House aide: John Bolton called Giuliani a 'hand grenade'
Wisconsin spice company peppers Facebook with anti-Trump ads
Interstate section getting new name to end Iowa confusion
Houston, Notorious B.I.G. nominated for rock hall of fame
Early voting ballots available for all but 2 Dubuque County races available
Trial delayed for Manchester man accused of killing student in 1979
Leaf, yard waste disposal options available in Dubuque
Hydraulic issue leads Southwest to evacuate plane in Chicago
Attorney from Wisconsin slain in Pacific nation of Micronesia
Citizens police academy offers hands-on lessons to Grant County residents
Galena business creates coat exchange for residents
Judge orders independent mental health evaluation of man who tried to kill wife in Dubuque
Dubuque County supervisors, state lawmakers discuss ways to combat price jumps at local mobile home parks
Health officials emphasize flu shot as influenza season nears
Dubuque Community Schools leaders taking next steps to bring more police to campuses
WD school board approves $2.1 million addition to Peosta Elementary
Award-winning comedian coming to Dubuque this fall
Dubuque County Historical Society seeks baseball items for upcoming exhibit
Cascade Jam the Van event collects more than 3,700 items
Former longtime PDC superintendent dies at 95
Southwest Tech offers free meals today after cafeteria closed due to fire damage
Dubuque man who shot fireworks at group sentenced to jail
Teen hurt when bicycle struck by vehicle in Dubuque
Manchester woman among those injured in fatal crash involving college bus
Presidential candidate Klobuchar plans Dubuque visit Saturday
Fountain of Youth to hold soul food fundraising event Sunday
Local law enforcement reports
Correction
Edgewood organizers hope to construct walking trail
$121,000 in donations to UW-P Foundation to assist students facing hunger, crises
Presentation on aprons set for Tuesday in Cascade
Dyersville council OKs sidewalk project to link to Heritage Trail
Galena Rotary to host event for older adults
Meet the Candidates event Thursday in Dyersville
Dyersville foundation awards $20,000 in grants
Divine Word College to host World Mission Sunday event Oct. 20
Gilligan: Catching up with the Bettys
Wages, pensions, plant investments still issues in GM strike
Prep cross country: Senior's Edmondson commits to Hawkeyes