LOCAL CANCELLATIONS & DELAYS

IMPORTANT - Changes required on April 9th 2015

At 10:00 AM on April 9th, we will be upgrading to a new and improved log-in system. As a result, every customer will be asked to provide a new password for his/her online account at that time.

This change will simplify the process of creating a new account and provide a more consistent and reliable path for log-ins on both desktop and mobile devices. This will also unify the passwords between our online products and subscriber services websites.

What do I need to do?
Current THOnline Users
If you are an existing THOnline user, all you need to do is update your password. Details for this process can be seen in the video below...



Print Subscribers (using THOnline for the first time)
If you are a Telegraph Herald print subscriber, but have never used THOnline, then here are the steps to activating your free THOnline account...



Do I still get 2 online log-ins with my print subscription?
Every print subscriber will continue to receive THOnline access for free. However, you will only be able to create 1 username and password for each subscription instead of 2.

Which sections of your website are free?
Even though we do require a paid subscription for certain stories on our website, we do still have a lot of free content. All headlines in all sections of our site will still be visible. In addition, the first paragraphs of each article will be visible without a subscription as well. All content within our Breaking News, Public Safety Announcements, National News, National Sports, and our entire AccessDubuque.com classifieds sites will remain available for free.

I put a "Vacation Stop" on my print subscription, and now I cannot access the online website.
When a print subscription goes on "Vacation Stop", your online subscription is also put on hold. You do have some options to continue to get online access while the print subscription is on hold.

  1. Temporarily switch your subscription to an "Online Only" status while you are away.
    Your newspapers will not be delivered while you are away, but since an online subscription costs less than a print subscription, a credit will be applied to your account to extend your print subscription for the difference in amounts.
You can do these options by contacting our Circulation Department at 563-588-5620.


Not finding what you need?

Contact our circulation department for any issue that is not addressed here...

Call Us: 563-588-5620
Email Us: thcustomerservice@wcinet.com

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