IMPORTANT - Changes required on April 9th 2015

At 10:00 AM on April 9th, we will be upgrading to a new and improved log-in system. As a result, every customer will be asked to provide a new password for his/her online account at that time.

This change will simplify the process of creating a new account and provide a more consistent and reliable path for log-ins on both desktop and mobile devices. This will also unify the passwords between our online products and subscriber services websites.

What do I need to do?
Current THOnline Users
If you are an existing THOnline user, all you need to do is update your password. Details for this process can be seen in the video below...

Print Subscribers (using THOnline for the first time)
If you are a Telegraph Herald print subscriber, but have never used THOnline, then here are the steps to activating your free THOnline account...

Do I still get 2 online log-ins with my print subscription?
Every print subscriber will continue to receive THOnline access for free. However, you will only be able to create 1 username and password for each subscription instead of 2.

Which sections of your website are free?
Even though we do require a paid subscription for certain stories on our website, we do still have a lot of free content. All headlines in all sections of our site will still be visible. In addition, the first paragraphs of each article will be visible without a subscription as well. All content within our Breaking News, Public Safety Announcements, National News, National Sports, and our entire AccessDubuque.com classifieds sites will remain available for free.

I put a "Vacation Stop" on my print subscription, and now I cannot access the online website.
When a print subscription goes on "Vacation Stop", your online subscription is also put on hold. You do have some options to continue to get online access while the print subscription is on hold.

  1. Temporarily switch your subscription to an "Online Only" status while you are away.
    Your newspapers will not be delivered while you are away, but since an online subscription costs less than a print subscription, a credit will be applied to your account to extend your print subscription for the difference in amounts.
You can do these options by contacting our Circulation Department at 563-588-5620.

Not finding what you need?

Contact our circulation department for any issue that is not addressed here...

Call Us: 563-588-5620
Email Us: thcustomerservice@wcinet.com

Photo Gallery

Video Gallery

Email Alerts



News in
your town

Clayton County
Delaware County
Dubuque County
Jackson County
East Dubuque
Jo Daviess County
Crawford County
Grant County
Iowa County
Lafayette County
U.S. talks secretly to Venezuela socialist boss
Leaked memos warn of food, drug shortages in Brexit chaos
Islamic State claims bombing at Kabul wedding that killed 63
Kiddie Showmanship event gives youngsters feel of the Grant County Fair
Trump economic adviser plays down fears of looming recession
Tri-states' favorite sports movie: Several upsets in 1st round as field reduced to 16
Morning storm brings wind, rain to tri-state area
Illinois health officials urge caution with blue-green algae
Trump wields sanctions hammer; experts wonder to what end
Amid membership declines, local veterans organizations fighting to survive
Hitting greenhouse gas target will require ‘bold action’ by Dubuque
Documents: Couple charged after 8 pounds of marijuana, 'large quantities' of edibles found in vehicle near Platteville
Divided Dubuque County supervisors turn general relief program over to local nonprofit
Youthful anglers reel 'em in during Dubuque Walleye Club's annual Kids Day
'Great role models' selected as youth of year by Dubuque Boys & Girls Club
Steeple Square awarded challenge grant worth more than $220,000
Maquoketa's Rosie named state fair's biggest bunny
Dubuque publishing company marks 75 years
Destructive beetle now in Jones County; more than two-thirds of Iowa counties with confirmed cases
Politics: James joins bipartisan caucus of young Iowa lawmakers on renewable energy tour
Dubuque police reports
Week in review: 6 big local stories from past 7 days
Write the Caption
Gadgets: Wi-Fi meat thermometer monitors food, even when chef is distracted
Tech Q&A: How to find lost photos in a mountain of backup data
TH all-area baseball first team
TH all-area baseball second team, special mention, honorable mention
Semi-pro baseball: Bennett leads Peosta to tournament title
A River Runs Through It: Part 2 -- The Lift
New live-action 'Dora' features a more grown up explorer
Ask Amy: Crowded vacation house leaves some exhausted
Book slaps the biting history of mosquitos
Former radio, television personality releases autobiography
Maine’s scenic Monhegan Island is a portrait of Brigadoon mixed with L.L. Bean
Travel tips: Always a good time to plan
'Plant influencers' offer decor tips for fall houseplants
Choosing the right rug for the room
House of the Week: Porch paradise with a bright and cheerful feel
McCarron: Real-life journalism experience spins to an end
Positively Speaking: The choice between discipline or disappointment
What's it Worth on eBay? This is one big purple rock
Jacobson: Bathroom remodel no sweat (thanks to Charlie)
Under the Hood: Valve job cheaper than new truck
Grammar Guy: What's up with 'that'?
Bruce’s History Lesson: 'Close your hearts to pity'
Your horoscope
New on DVD
TV highlights
Wisconsin looks to prove '18 was a blip, claim West title