IMPORTANT - Changes required on April 9th 2015

At 10:00 AM on April 9th, we will be upgrading to a new and improved log-in system. As a result, every customer will be asked to provide a new password for his/her online account at that time.

This change will simplify the process of creating a new account and provide a more consistent and reliable path for log-ins on both desktop and mobile devices. This will also unify the passwords between our online products and subscriber services websites.

What do I need to do?
Current THOnline Users
If you are an existing THOnline user, all you need to do is update your password. Details for this process can be seen in the video below...

Print Subscribers (using THOnline for the first time)
If you are a Telegraph Herald print subscriber, but have never used THOnline, then here are the steps to activating your free THOnline account...

Do I still get 2 online log-ins with my print subscription?
Every print subscriber will continue to receive THOnline access for free. However, you will only be able to create 1 username and password for each subscription instead of 2.

Which sections of your website are free?
Even though we do require a paid subscription for certain stories on our website, we do still have a lot of free content. All headlines in all sections of our site will still be visible. In addition, the first paragraphs of each article will be visible without a subscription as well. All content within our Breaking News, Public Safety Announcements, National News, National Sports, and our entire AccessDubuque.com classifieds sites will remain available for free.

I put a "Vacation Stop" on my print subscription, and now I cannot access the online website.
When a print subscription goes on "Vacation Stop", your online subscription is also put on hold. You do have some options to continue to get online access while the print subscription is on hold.

  1. Temporarily switch your subscription to an "Online Only" status while you are away.
    Your newspapers will not be delivered while you are away, but since an online subscription costs less than a print subscription, a credit will be applied to your account to extend your print subscription for the difference in amounts.
You can do these options by contacting our Circulation Department at 563-588-5620.

Not finding what you need?

Contact our circulation department for any issue that is not addressed here...

Call Us: 563-588-5620
Email Us: thcustomerservice@wcinet.com

Photo Gallery

Video Gallery

Email Alerts



News in
your town

Clayton County
Delaware County
Dubuque County
Jackson County
East Dubuque
Jo Daviess County
Crawford County
Grant County
Iowa County
Lafayette County
Anatomy of a Deal: How Dubuque landed 2 companies and hundreds of jobs in 1 week
Area educators scrutinizing screen time for students
As session winds down, Wisconsin lawmakers deliver ag, water-quality bills to Senate
Speaker at UW-P's Ebony Weekend urges students to live for their dreams
SW Wisconsin cities consider 'pocket neighborhoods' to address housing, child care shortages
Politics: Area Iowa Republicans support senate colleague in Congressional primary bid
Telegraph Herald seeks Leap Day stories for upcoming edition
Ordinance allowing leashed pets in parks headed to Dubuque council
Iowa board wrestling over public disclosure from closed-door Dubuque council meetings
Ag news: USDA conservation service announces changes to Iowa offices
Vegan options sprouting on local restaurant menus
Week in Review: Five Flags ballot language OK'd, 5 other notable stories
Dubuque council OKs rezoning for planned senior housing complex
Write the caption
Your money: How banks are motivating customers to save up for big purchases
Prep wrestling: Cascade's Aidan Noonan captures 2nd straight state championship
USHL: Venuto lifts Saints in overtime
Area wrestlers earn podium finishes
Local & area roundup: Hempstead tops Bettendorf in OT to reach regional final
College basketball: Spartans tumble out of postseason
Tech Q&A: Cleaning out iPhone trash to save memory
Video game: ‘Division 2’ expansion takes players back to New York City
Best in SHOW: Wahlert students don't perform in show choir for the applause -- but the accolades don't hurt
Ask Amy: Fellowship blows up over possible affair
Exploring the mounds along the Mississippi River
Snapping into place: Jigsaw puzzles have ardent following
The do’s and don’ts of using dark colors
4 synthetic materials just as good as (if not better than) the real thing
House of the Week: Country details with a contemporary layout
Healy: Good reading by good writers
Driftless Writing Center publishes anthology of new work
Today's Moment of Frivolity: A guilty pleasure doesn't have to be guilty, just good
What's it Worth on eBay? What did you collect?
Christian: Diet plans: Nourishment for the soul
Bruce’s History Lesson: The all-black female 'Six Triple Eight' Army Battalion
Grammar Guy: Behold the mighty semicolon
Living with Children: The biggest mistakes parents make
Under the Hood: Keep those headlight lenses clean
Your horoscope
TV highlights
On the list
Audio review
Our opinion: Defeated mobile home bill disheartening
Grace: Iowans must fix dismal record on animal cruelty laws
Jonah Goldberg: Bloomberg-Sanders battle could determine the Democrats’ future
Letter: Remodel but don't rebuild Five Flags
Letter: Hog factories' impacts demand further study